Frequently Asked Questions

Find quick answers to the most common questions regarding SofthubStore products, licensing, activations, updates, and customer support.

1. Can I upgrade my license after purchase?

No, license upgrades are not available after checkout. Please select the required domain package (1, 5, 10, or 15+ domains) before completing your order.

2. What happens if my support period ends?

Every purchase includes 1 month of standard support.

If you need additional assistance later, you may purchase:

• Extended support
• Support renewal
• Installation services (if available)

3. Which products require activation?

Activation Required

• WordPress Themes
• WordPress Plugins
• Mobile Applications
• SaaS Systems

Activation Not Required

• Static HTML Templates
• Pure React Frontends
• Standalone Node.js Projects (unless specified)

4. What information is required for activation?

To activate your product, you usually need:

• License Key
• Purchase Email
• Full Name or Username

Some systems may also require:

• Domain verification
• Purchase validation

5. Is my license tied to one domain?

Yes.

Licenses are domain-based unless your package explicitly supports multiple domains.

Example:

• 1 Domain License → usable on one domain only
• 5 Domains License → usable on five domains

6. Can I change my domain later?

Yes.

You can manage your domains directly from your SofthubStore dashboard.

To activate a product:

1. Add your domain or subdomain in the dashboard
2. Activate the product using your license details

The system validates:

• Domain ownership
• Direct server IP
• Activation authenticity

7. Do you provide refunds?

Because we sell digital source code products, refunds are generally not provided after:

• Download access is granted
• Source files are delivered

However, if a product has a confirmed technical issue that we cannot resolve, we may review refund requests individually.

8. Do I receive lifetime updates?

Yes, unless otherwise stated on the product page.

Updates may include:

• Bug fixes
• Compatibility updates
• Performance improvements
• Minor feature enhancements

9. What does support include?

Included

• Installation guidance
• Activation assistance
• Product bug troubleshooting
• Basic setup/configuration help

Not Included

• Custom development
• Third-party server management
• IPTV provider issues
• Theme/plugin conflicts unrelated to our products

10. Do you install the product for me?

Some products include optional installation services.

If installation is available, it will appear on the product or checkout page.

11. What happens if I exceed my domain limit?

The activation system may:

• Reject additional activations
• Temporarily block new domains
• Require manual verification

12. Do your products work on shared hosting?

Most products work on standard hosting environments.

However, large-scale systems such as IPTV or SaaS platforms are strongly recommended to run on:

• VPS Servers
• Cloud Hosting
• Dedicated Servers

13. Do you provide custom development?

Custom work may be available depending on:

• Project scope
• Current workload
• Budget compatibility

Please contact us before purchase for availability.

14. Are your products protected or encrypted?

Most frontend source code is fully accessible.

However, some systems such as:

• Licensing engines
• Activation modules
• Security layers

may contain protected components to help prevent piracy and abuse.

15. What payment methods do you accept?

Supported payment methods may include:

• Visa
• MasterCard
• Stripe
• PayPal (sometimes available)

Available payment methods may vary depending on your region and checkout provider.

16. Can I resell your products?

No.

Reselling, redistributing, leaking, or re-uploading our products is strictly prohibited unless you have an official reseller agreement.

17. How are updates delivered?

Updates are usually delivered through:

• Product dashboard
• Customer download area
• Direct update systems

Some WordPress products may support automatic updates.

18. Is internet access required for activation?

Yes.

Products using licensing systems must periodically connect to our activation servers for verification.

19. Will my website stop working if my support expires?

No.

Your product will continue working normally after support expiration.

However:

• Support access may end
• Priority assistance may no longer be available

20. Do you provide documentation?

Yes.

Most products include:

• Full documentation
• Installation guides
• Troubleshooting instructions
• FAQ pages

Some products may also include video tutorials.

21. How fast is support response time?

Typical response time:

• Within 24–48 business hours

Critical activation issues are usually prioritized faster.

22. What languages are supported?

Primary support language:

• English

Some support may also be available in Arabic depending on availability.

23. Do you provide source code?

Yes.

Unless explicitly stated otherwise, purchased products include full source code access.

24. Are updates automatic?

Depends on the product.

Some systems support:

• One-click updates
• Automatic update APIs

Others may require manual updating.

25. Can I request new features?

Yes.

Feature requests are always welcome, though implementation is not guaranteed.

Popular requests may be included in future updates.

26. How can I contact support?

You can reach us through:

• Help Center: https://help.softhubstore.com
• Direct Email: hello@softhubstore.com
• Telegram: https://t.me/neoe3

Still have questions?

If you couldn't find the answer you were looking for, please contact our support team and we'll be happy to assist you.